Services

Services

24/7 Call Center Support Services
Globe CRS Call Center provides support services in Arabic and English over the telephone or the chat software 24 hours a day, 7 days a week, regarding the following issues:

Information about our products and services,
Information about the campaigns,
Ticket cancellation, refund and change,
Hotel cancellation, refund and change,
Special requests for flights (extra baggage, seats, meals, wheelchairs, mileage processing, pet reservations, etc.)
Other customer wishes, demands, and requests.

Financial Services
Via the Finance module of Globe CRS B2B Online Sales Platform, member agencies can view invoices and reports, provide them in Excel and PDF formats.

Periodic commission invoice for hotel, plane, and ancillary service sales,
Agency report,
Agency summary report,
Automatic invoice generation for agency, institution, and passenger,
In accordance with the legislation, e-invoice, e-archive invoicing,
Air ticket commission invoice summary.
All sales made through Globe CRS B2B Online Sales Platform are fully invoiced, and e-invoice and/or e-archive invoices are automatically generated in accordance with financial obligations.

Our member agencies can quickly and easily manage their bookkeeping from desktop, mobile, and tablet devices at any time of the day, thanks to the advanced financial reporting services provided to them.

Reporting Services
Member agencies can view all the reports they need daily, weekly, monthly, or for a specific date range from the Reports section of Globe CRS B2B Online Sales Platform and download them in Excel and PDF formats.

Flight ticket sales reports,
Hotel sales reports,
Ancillary service sales reports,
Cash loading reports,
Refund reports.

Payment Services
Globe CRS B2B Online Sales Platform has a payment system infrastructure fully compliant with PCI DSS standards.

256 Bit SSL is used to secure credit card information, payment and collection transactions are carried out with 3D Secure protocol.

Cash payment,
Deposit payment,
Payment by Visa and MasterCard debit or credit cards (cardholder can be member agent or customer),
Virtual POS integration with 10+ banks and financial institutions,
Payment in installments,
Secure payment with 3D Secure,
Advanced fraud prevention systems.